Refund policy

Refund Policy

Last updated: June 8, 2026

Thank you for shopping at huangali.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns and Refunds Eligibility

To be eligible for a return or refund, please note the following conditions:

• Timeframe: You have 14 calendar days to request a return from the date you received your item.
• Condition: The item must be unused, in the same condition that you received it, and must be in the original packaging with all tags attached.
• Customized Items: Please note that items with custom printing (e.g., specific names or numbers) are non-refundable unless there is a manufacturing defect or an error on our part.

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer service via WhatsApp at +86 13688897830. Please provide your Order Number and, if the item is defective, a clear photo of the issue.
2. Review: Once your request is received, our team will review the details and provide you with return instructions.
3. Shipping Costs: Unless the item is defective or incorrect, the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.

3. Processing Your Refund

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If approved, your refund will be processed and automatically applied to your original payment method (e.g., credit card or PayPal).
• Refunds typically appear in your account within 7-10 business days, depending on your card issuer's policy.

4. Late or Missing Refunds

• If you haven’t received a refund yet, please first re-check your bank account or credit card statement.
• If you still don't see it, contact your payment provider/bank, as there is often some processing time before a refund is officially posted.
• If you have completed these steps and still haven't received your refund, please contact us via WhatsApp at +86 13688897830.

5. Contact Information

If you have any questions or concerns, we are always here to help:

• WhatsApp: +86 13688897830
• Website: https://www.huangali.com/